“The woman went absolutely ballistic when she was told we didn’t have the cupcake flavour she wanted… She didn’t even wait for us to tell her that if she waited we could bake some fresh cupcakes for her. She threw herself on the floor ranting and raving while her children screamed and shouted.
“Then she came round to my side of the counter and grabbed me by the hair before I could get out of her way. I managed to tear myself free before the woman started smashing glass display units and spilling cakes all over the floor. I’ve never seen anything like it.”